If you suspect there is an issue with your or your child’s cochlear implant system, first try the following troubleshooting tips:
- Visually inspect the sound processor for any obvious damage, disconnections, etc.
- Verify that the system’s battery is fully charged.
- Check to ensure the battery is in place and properly seated.
- Inspect the headpiece cable to see if it is connected properly, twisted, frayed, or broken.
- Check the headpiece for any cracks or damage.
- If something appears broken, and you have spare equipment, such as an extra headpiece, replace the suspected damaged equipment with your spare equipment and see if the system then functions properly.
If there are no obvious signs of damage, continue on to the troubleshooting guidelines for your sound processor. If there are visible signs of damage to any part of your sound processor system, contact your regional Advanced Bionics office to order replacement equipment.