Professional Customer Service (US & Canada)
Advanced Bionics provides one-on-one technical support for professionals including surgeons, audiologists, clinicians, educators and therapists.
Customer Service (RMA, Orders, Registration, Parts)
Toll Free Phone: 877.829.0026
TTY: 800.678.3575
Email: customerservice@advancedbionics.com
5:00am – 5:00pm Pacific Time
Live Chat
Monday through Friday
5:00am – 5:00pm Pacific Time
Insurance Reimbursement Support (insurance inquiries)
Toll Free Phone: 877.779.0229
Insurance Fax: 877.833.6318
Email: insurancereimbursement@advancedbionics.com
Monday through Friday
5:00am – 5:00pm Pacific Time
Audiology On Call (Troubleshooting and fitting software)
Toll Free Phone: 877.271.6727
email: technicalservices@advancedbionics.com
Monday through Friday
5:00am – 5:00pm Pacific Time
OR Hotline
Toll Free Phone: 866-550-4032
Portal Support (account questions and portal issues)
Email: update@advancedbionics.com