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Troubleshooting Guides

AB Keeps You Hearing

AB cochlear implant systems are designed to keep you or your child hearing your best during your daily activities. Should you ever encounter any difficulties with your cochlear implant system, these care and maintenance tips are available to help you minimize any downtime and keep you immersed in the vibrant world of sound. 

General Maintenance Tips

If you suspect there is an issue with your or your child’s cochlear implant system, first try the following maintenance tips:

  • Visually inspect the sound processor for any obvious damage, disconnections, etc.
  • Verify that the system’s battery is fully charged.
  • Check to ensure the battery is in place and properly seated.
  • Inspect the headpiece cable to see if it is connected properly, twisted, frayed, or broken.
  • Check the headpiece for any cracks or damage.
  • If something appears broken, and you have spare equipment, such as an extra headpiece, replace the suspected damaged equipment with your spare equipment and see if the system then functions properly. 

    If there are no obvious signs of cracking or damage, continue on to the guidelines for your sound processor. If there are signs of cracking, fraying, or other damage, contact the Advanced Bionics office in your region to order replacement equipment.

Naída CI Care and Maintenance

Video tips for the care and maintenance of your Naída CI sound processor:

Naída CI Processor Maintenance & Tips

The tips and guides below provide maintenance information should you or your child experience any technical issues using a Naída CI sound processor. Please contact the Advanced Bionics office in your region for additional assistance if you are still unable to resolve a specific issue.

Neptune™ Processor Maintenance & Tips

The tips and guides below provide maintenance information should you or your child experience any technical issues using a Neptune™ sound processor. Please contact the Advanced Bionics office in your region for additional assistance if you are still unable to resolve a specific issue.

Harmony™ Processor Maintenance & Tips

If you or your child use a Harmony™ sound processor and are experiencing technical issues, utilize the tips and guides in English below for troubleshooting information. If you are still unable to resolve your specific issue, please contact your regional Advanced Bionics office for additional assistance.

PSP Maintenance & Tips

If you or your child use a body-worn Platinum Series™ sound processor (PSP) and are experiencing technical issues, utilize the tips and guides in English below for troubleshooting information. If you are still unable to resolve your specific issue, please contact your regional Advanced Bionics office for additional assistance.

CII Bionic Ear™ System and Platinum Behind-the-Ear™ Processor Maintenance & Tips

If you use a CII or Platinum BTE sound processor and are experiencing technical issues, utilize the tips and guides in English below for troubleshooting information. If you are still unable to resolve your specific issue, please contact your regional Advanced Bionics office for additional assistance.

Auria™ Processor Maintenance & Tips
 
 

If you or your child use an Auria sound processor and are experiencing technical issues, utilize the tips and guides in English below for troubleshooting information. If you are still unable to resolve your specific issue, please contact your regional Advanced Bionics office for additional assistance.

Thank you for contacting us to assist with your hearing solutions. Count on us—a community of hearing health professionals and recipients of cochlear implants—to help you Hear and Be Heard™. A representative from Advanced Bionics will be in touch soon!

If your request needs immediate attention or you have additional questions, please contact hear@AdvancedBionics.com.

Contact Advanced Bionics

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Customer Service

Toll Free Phone: (877) 829-0026 US and Canada
TTY: (800) 678-3575

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