If you are an Android user and encounter any of the below behavior when installing the AB Remote Mobile App, we have identified the following solutions:
Impacted Devices: Select Android OS 13 users
Solution:
1. Open Settings/Apps/AB Remote Mobile App.
2. Tap on “Storage” and “Clear all Data and Cache.”
3. Open the AB Remote Mobile App and resume normal use.
Impacted Devices: Select Google Pixel Phones
Solution:
1. Start the pairing workflow.
2. Click pair when prompted [Only 1 device will be paired successfully.]
3. Restart the phone.
4. Delete the device from the app [My Devices/Remove Devices.]
5. Restart pairing workflow.
6. Click pair when prompted/pairing with the 2nd device is successful.
7. Resume normal use.
Visit our Bluetooth and Mobile App Compatibility page to learn more.
Yes, you can connect to any Android phone with Bluetooth 2.1 or newer.
Yes, you can connect to any iPhone with Bluetooth 2.1 or newer.
You can pair up to 9 different devices to Marvel CI:
Yes, you can connect to any computer equipped with Bluetooth.
Yes. Marvel CI supports Skype, FaceTime and WhatsApp for phone and video calling. The call will be heard in Marvel CI as with normal phone calls. If using Skype on a computer, Marvel CI needs to be paired to the computer.
Yes, you can connect to any tablet equipped with Bluetooth 2.1 or newer.
Yes, as long as your smartwatch supports Bluetooth classic (A2DP and HFP). With A2DP you can listen to music, and with HFP you can make hands-free phone calls. Please be aware that not all smartwatches support these profiles.
Flight mode disables wireless connectivity (e.g., to Bluetooth-enabled devices, accessories) in the Marvel CI sound processor. It does not disable normal operation. To activate flight mode, hold down either the top or bottom of the multifunction button while attaching the battery. Continue to hold the button down for approximately 10 seconds, until you see a long, solid orange LED. To deactivate flight mode, simply remove and reattach the battery.
Up to two paired hearing devices can be paired to AB Remote mobile app at a time.
The AB Remote mobile app can be used to adjust environmental balance while streaming media via Bluetooth or from any compatible accessories. AB Remote mobile app cannot be used while streaming a phone call or video call via Bluetooth.
Expected battery life is displayed in the table below. Battery life may vary based on your Marvel CI sound processor settings, duration of wireless streaming, and age of your battery. To prevent excessive battery drain, please ensure you remove the batteries fully from the sound processor when not in use.
| Small | Medium | Large | Standard | M Waterproof Battery | M Zn-Air Battery | |
|---|---|---|---|---|---|---|
| mAh | 90 | 150 | 220 | 160 | 225 | N/A |
| Expected Battery Life (with HiRes Optima strategy) |
≥9 hours | ≥16 hours | ≥23 hours* | ≥16 hours | ≥18 hours | ≥16 hours |
*Estimate of battery life is extrapolated based on battery life of the Medium Battery and capacity of the Large Battery.
M Batteries should charge fully in approximately 5 to 7 hours.
Marvel CI uses Li-Ion batteries that are UN38.3-certified. This certification means that Marvel CI rechargeable batteries can be transported by air and placed in checked luggage.
IP 68 means the product is dust-tight and functional after immersion in 1 meter of water for 30 minutes. AB has tested the M Waterproof Battery beyond these minimum requirements by immersing the product in 3 meters of water and by using various types of water.
No, the micro USB port in the M Waterproof Battery is designed to be left unplugged during use in water.
Please see the instructions for use for care and maintenance [here]
Note: The cover for the M T-Mic is the same as the cover for the T-Mic 2 used with the Naída CI Q90 sound processor.
Loss of lock can be indicated in several different ways:
The CeruShield should be replaced regularly, approximately every 4 to 8 weeks, or sooner if debris is noted or if sound quality changes.
There are several ways to verify that your Marvel CI sound processor is functional.
The AB Remote app features a device check screen that allows you to verify functionality of your Marvel CI sound processor. Visit the App Store (Apple devices) or Google Play (Android devices) to download AB Remote.
A Parent/caregiver/partner can also listen to the Marvel CI sound processor with the M Listening Check.
First, try restarting your Marvel CI sound processor. Next, try restarting your smartphone.
In addition, you can change the bandwidth setting in the AB Remote mobile app. Fixed and adaptive bandwidth settings are available.
If Marvel CI is powered off, it will automatically disconnect from a paired device, such as the mobile phone.
If your car is equipped with a Bluetooth system that was previously paired to your mobile phone, it will try to connect your phone every time you enter the car. This may result in a connection loss to Marvel CI, as a phone can only support one headset connection at a time.
The exact behavior depends on the version and configuration of your car’s Bluetooth system. To prevent unwanted switching, you may consider removing your car’s Bluetooth system from your phone’s list of paired devices via the mobile phone configuration screen.
If you do not want to hear the touch sounds with Marvel CI, please go to your smartphone settings and disable the following:
If you do not want to hear the touch sounds with Marvel CI, please go to your iPhone settings:
You can selectively silence notifications on a per-app basis within iOS Settings.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sonova AG is under license.
Apple, the Apple logo, iPhone, and iOS are trademarks for Apple Inc., registered in the US and other countries. App Store is a service mark of Apple Inc.
Android, Google Play, and the Google Play logo are trademarks of Google Inc.
