Professional Customer Service (US & Canada)

Advanced Bionics provides one-on-one technical support for professionals including surgeons, audiologists, clinicians, educators and therapists.  

 

Customer Service (RMA, Orders, Registration, Parts)

Toll Free Phone:  877.829.0026

TTY: 800.678.3575

Email: customerservice@advancedbionics.com

5:00am – 5:00pm Pacific Time

 

Live Chat

Monday through Friday

5:00am – 5:00pm Pacific Time

 

Insurance Reimbursement Support (insurance inquiries)

Toll Free Phone:  877.779.0229

Insurance Fax: 877.833.6318

Email: insurancereimbursement@advancedbionics.com

Monday through Friday

5:00am – 5:00pm Pacific Time

 

Audiology On Call (Troubleshooting and fitting software)

Toll Free Phone: 877.271.6727

email: technicalservices@advancedbionics.com

Monday through Friday

5:00am – 5:00pm Pacific Time

OR Hotline

Toll Free Phone: 866-550-4032