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Neptune™ Sound Processor

General Maintenance Tips

If you suspect there is an issue with your or your child’s cochlear implant system, first try the following maintenance tips:

  • Visually inspect the sound processor for any obvious damage, disconnections, etc.
  • Verify that the system’s battery is fully charged.
  • Check to ensure the battery is in place and properly seated.
  • Inspect the headpiece cable to see if it is connected properly, twisted, frayed, or broken.
  • Check the headpiece for any cracks or damage.
  • If something appears broken, and you have spare equipment, such as an extra headpiece, replace the suspected damaged equipment with your spare equipment and see if the system then functions properly. 

    If there are no obvious signs of cracking or damage, continue on to the guidelines for your sound processor. If there are signs of cracking, fraying, or other damage, contact the Advanced Bionics office in your region to order replacement equipment.

 

Setting Up Your Cochlear Implant System

Follow these steps to set up and check that your Neptune™ processor is working properly: 

Step 1

Assemble the Universal Headpiece (UHP): If using the UHP, snap the UHP Color Cap into place and connect the UHP to the UHP Cable. Push the cable connector firmly into the headpiece connector and then place the cable pin in the processor port located below the program button. Push in firmly.

Step 2

Assemble the AquaMic™ headpiece: If using the Neptune processor for swimming, bathing or any other water-based activities, you will need to remove the Neptune Connect, attach your Neptune Color Cover, and use the AquaMic headpiece. Snap the Color Cap into place and connect the AquaMic headpiece to the AquaMic cable. Push the cable connector firmly into the headpiece connector and then place the cable pin in the processor port. Push in firmly.

Step 3

Insert the battery: Remove the battery cover. Insert one AAA battery, making sure it is properly oriented. Replace the battery cover.

Step 4

Turn on the Neptune processor: Press and hold the On/Off button for 1-2 seconds. The LED within the button should flash to indicate the battery charge. To turn off the processor, press and hold the On/Off button for 1-2 seconds. The orange LED will fade out to indicate that the processor is powering down.

Step 5

Ensure that the Neptune processor is in a comfortable position at your preferred wearing location.

Step 6

Ensure that the headpiece is positioned over the internal implant (you will feel the magnetic attraction).

Step 7

Perform a behavioral listening check, using the Ling Six sounds or another listening activity.

Connecting to Portable Music Players

Many cochlear implant recipients enjoy listening to music.

NOTE: AB strongly recommends that the Auxiliary Audio Cable only be used with battery-operated devices.

The Neptune Sound Processor comes compatible with convenient features and accessories to help you easily connect to MP3 players, cell phones and other popular consumer electronic devices.

The T-Comm™ accessory delivers the natural placement of the T-Mic™ microphone and lets Neptune recipients wirelessly use earbuds, headphones, cell phones and other audio devices.

Neptune Connect enables instant, direct access to MP3 players, FM systems and many popular consumer electronics.

Accessories to Keep You Connected

Staying connected to family and friends over the telephone, or listening to your favorite music on consumer audio devices, can be rewarding experiences for cochlear implant recipients. AB has a full line of accessories to make sure you or your child can connect as conveniently and effortlessly as possible.

Thank you for contacting us to assist with your hearing solutions. Count on us—a community of hearing health professionals and recipients of cochlear implants—to help you Hear and Be Heard™. A representative from Advanced Bionics will be in touch soon!

If your request needs immediate attention or you have additional questions, please contact Info.Australia@AdvancedBionics.com.

Contact Advanced Bionics


AB takes your privacy seriously. We will never sell or transfer your personal information to other companies for marketing purposes.

Customer Service

Phone: 02-8858-1600

Monday to Friday, 9am to 5pm

Related Downloads

The tips and guides below provide maintenance information should you or your child experience any technical issues using a Neptune™ sound processor. Please contact the Advanced Bionics office in your region for additional assistance if you are still unable to resolve a specific issue.