September 2024
A.1 WHAT ARE COOKIES AND OTHER TRACKING TOOLS?
Cookies are small files stored by most internet browsers to track visitor information and enable Sonova to make its web-offering more relevant to you. During your visit to our website, Sonova uses four kind of cookies. Their retention period depends on each country and the relevant applicable law.
Other tracking tools are any ‘passive’ tracking tool, for example: fingerprinting, web beacons (or invisible pixels or web bugs), cookie "flash" (or shared objects), or any technology that helps to identify the user’s device, or operating system, by collecting all or part of the information on the specific user-selected configuration of that device.
A.2 WHAT COOKIES DO WE USE AND WHY?
- Strictly necessary cookies: these cookies are necessary for us to provide you with the basics functionalities of our website and cannot be switched off in our systems.
- Performance and analytical cookies: these cookies allow us to count visits and traffic sources in order to measure and improve the performance of our website.
- Functional cookies: these cookies are used to provide enhanced functionality and personalization during your visit.
- Targeting or advertising cookies: these cookies may be set through our website by our advertising partners to build a profile of your interests and propose you relevant adverts.
- Some of the cookies used by our websites are set by us, and some are set by third parties on Sonova’s behalf.
- Please find below a list of all cookies and other tracking tools used by this website:
| Cookies or other tracking tools | Category | Lifespan | Third or own cookie |
|---|---|---|---|
| OptanonConsent | Strictly Necessary | 1 year | Own cookie |
| OptanonAlertBoxClosed | Strictly Necessary | 1 year | Own cookie |
| ARRAffinitySameSite | Strictly Necessary | Session | Own cookie |
| OptanonConsent | Strictly Necessary | 1 year | Own cookie |
| Hm_lvt_ | Strictly Necessary | 1 year | Own cookie |
| OptanonAlertBoxClosed | Strictly Necessary | 1 year | Own cookie |
| ASP.NET_SessionId | Strictly Necessary | Session | Own cookie |
| PF | Strictly Necessary | Session | Own cookie |
| ARRAffinity | Strictly Necessary | Session | Own cookie |
| PF | Strictly Necessary | Session | Own cookie |
| ASP.NET_SessionId | Strictly Necessary | Session | Own cookie |
| ARRAffinity | Strictly Necessary | Session | Own cookie |
| ARRAffinity | Strictly Necessary | Session | Own cookie |
| TEST_AMCV_COOKIE_WRITE | Strictly Necessary | Session | Own cookie |
| ARRAffinity | Strictly Necessary | Session | Own cookie |
| JSESSIONID | Strictly Necessary | Session | Own cookie |
| ASP.NET_SessionId | Strictly Necessary | Session | Own cookie |
| ASP.NET_SessionId | Strictly Necessary | Session | Own cookie |
| X-Mapping-xxxxxxxx | Strictly Necessary | Session | Own cookie |
| XSRF-TOKEN | Strictly Necessary | Session | Own cookie |
| .AspNetCore.Antiforgery | Strictly Necessary | Session | Own cookie |
| Hm_lpvt_ | Strictly Necessary | Session | Own cookie |
| bm_sz | Strictly Necessary | Session | Third party cookie |
| ak_bmsc | Strictly Necessary | Session | Third party cookie |
| PHPSESSID | Strictly Necessary | Session | Third party cookie |
| ak_bmsc | Strictly Necessary | Session | Third party cookie |
| visid_incap_XXXXXX | Strictly Necessary | 1 year | Third party cookie |
| nlbi_XXXXXXX | Strictly Necessary | Session | Third party cookie |
| OptanonConsent | Strictly Necessary | 1 year | Third party cookie |
| _ga | Performance | 2 years | Own cookie |
| _clck | Performance | 1 year | Own cookie |
| __utmz | Performance | 6 months | Own cookie |
| _gat | Performance | Session | Own cookie |
| __utmt | Performance | Session | Own cookie |
| _uetvid | Performance | 16 days | Own cookie |
| _gid | Performance | 1 day | Own cookie |
| __utmb | Performance | Session | Own cookie |
| _clsk | Performance | Session | Own cookie |
| __utmc | Performance | Session | Own cookie |
| _ga_xxxxxxxxxx | Performance | 1 year | Own cookie |
| __utma | Performance | 2 years | Own cookie |
| CLID | Performance | 1 year | Third party cookie |
| LSKey-c$CookieConsentPolicy | Performance | 1 year | Third party cookie |
| CookieConsentPolicy | Performance | 1 year | Third party cookie |
| ANONCHK | Performance | Session | Third party cookie |
| MUID | Performance | 1 year | Third party cookie |
| SM | Performance | 1 year | Third party cookie |
| _ga_xxxxxxxxxx | Performance | 1 year | Third party cookie |
| ab_translated_language | Functional | Session | Own cookie |
| liveagent_sid | Functional | Session | Own cookie |
| liveagent_oref | Functional | 1 year | Own cookie |
| ab_auth | Functional | Session | Own cookie |
| ab_auth_q | Functional | Session | Own cookie |
| liveagent_vc | Functional | 1 year | Own cookie |
| liveagent_ptid | Functional | 1 year | Own cookie |
| Hm_ck_xxxxx | Functional | Session | Own cookie |
| laravel_session | Functional | Session | Own cookie |
| cb_group_id | Functional | 1 year | Third party cookie |
| __cf_bm | Functional | Session | Third party cookie |
| cb_user_id | Functional | 1 year | Third party cookie |
| BrowserId | Functional | 1 year | Third party cookie |
| X-Salesforce-CHAT | Functional | Session | Third party cookie |
| __tld__ | Functional | Session | Third party cookie |
| cb%3Atest | Functional | 1 year | Third party cookie |
| cb_anonymous_id | Functional | 1 year | Third party cookie |
| _abck | Functional | 1 year | Third party cookie |
| _an_uid | Functional | 6 days | Third party cookie |
| cf_clearance | Functional | 1 year | Third party cookie |
| _gd_visitor | Functional | 2 years | Third party cookie |
| country | Functional | Session | Third party cookie |
| _mcid | Functional | 1 year | Third party cookie |
| X-Salesforce-CHAT | Functional | Session | Third party cookie |
| X-Salesforce-CHAT | Functional | Session | Third party cookie |
| _mcid | Functional | 1 year | Third party cookie |
| __cf_bm | Functional | Session | Third party cookie |
| _cfuvid | Functional | 1 year | Third party cookie |
| __cfruid | Functional | Session | Third party cookie |
| MR | Functional | 6 days | Third party cookie |
| _gd_session | Functional | Session | Third party cookie |
| _mcid | Functional | 1 year | Third party cookie |
| pfjs%3Acookies | Functional | Session | Third party cookie |
| _gcl_au | Targeting | 2 months | Own cookie |
| AMCV_ | Targeting | 2 years | Own cookie |
| _uetsid | Targeting | 1 day | Own cookie |
| _gat_gtag_xxxxxxxxxxxxxxxxxxxxxxxxxxx | Targeting | Session | Own cookie |
| calltrk_nearest_tld | Targeting | Session | Own cookie |
| calltrk_referrer | Targeting | 1 year | Own cookie |
| _utmv######### | Targeting | Session | Own cookie |
| AMCVS_ | Targeting | Session | Own cookie |
| calltrk_session_id | Targeting | 1 year | Own cookie |
| _fbp | Targeting | 3 months | Own cookie |
| calltrk_landing | Targeting | 1 year | Own cookie |
| MSPTC | Targeting | 1 year | Third party cookie |
| YSC | Targeting | 1 year | Third party cookie |
| HMACCOUNT | Targeting | 17 years | Third party cookie |
| MUID | Targeting | 1 year | Third party cookie |
| everest_session_v2 | Targeting | 1 year | Third party cookie |
| personalization_id | Targeting | 1 year | Third party cookie |
| SRM_B | Targeting | 1 year | Third party cookie |
| MR | Targeting | 6 days | Third party cookie |
| VISITOR_PRIVACY_METADATA | Targeting | 5 months | Third party cookie |
| incap_ses_* | Targeting | Session | Third party cookie |
| muc_ads | Targeting | 1 year | Third party cookie |
| _cfuvid | Targeting | Session | Third party cookie |
| everest_g_v2 | Targeting | 1 year | Third party cookie |
| demdex | Targeting | 5 months | Third party cookie |
| NID | Targeting | 6 months | Third party cookie |
| ___utmvxxxxxxxxxxxxxx | Targeting | Session | Third party cookie |
| test_cookie | Targeting | Session | Third party cookie |
| _dp | Targeting | Session | Third party cookie |
| dpm | Targeting | 5 months | Third party cookie |
| TESTCOOKIESENABLED | Targeting | Session | Third party cookie |
| VISITOR_INFO1_LIVE | Targeting | 5 months | Third party cookie |
| __cf_bm | Targeting | Session | Third party cookie |
| ab_auth_d | Unknown type | Session | Own cookie |
| BE_CLA3 | Unknown type | 101 years | Own cookie |
| HMACCOUNT | Unknown type | Session | Own cookie |
| ASLBSA | Unknown type | Session | Own cookie |
| BE_CTA_TESTMODE_f00000000079647 | Unknown type | Session | Own cookie |
| ASLBSACORS | Unknown type | Session | Own cookie |
| affinity | Unknown type | Session | Own cookie |
| bm_sv | Unknown type | Session | Third party cookie |
| _mc_anon_id | Unknown type | Session | Third party cookie |
| ak_bmsc | Unknown type | Session | Third party cookie |
| _mcid | Unknown type | 1 year | Third party cookie |
| BE_CTA_TESTMODE_f00000000079647 | Unknown type | Session | Third party cookie |
| _ga | Unknown type | 1 year | Third party cookie |
| X-Salesforce-CHAT | Unknown type | Session | Third party cookie |
| visitorId | Unknown type | 1 year | Third party cookie |
| ASP.NET_SessionId | Unknown type | Session | Third party cookie |
| rack.session | Unknown type | 6 days | Third party cookie |
| _mc_anon_id | Unknown type | Session | Third party cookie |
A.3 HOW TO MANAGE COOKIES?
Each type of cookies reflects a specific purpose, on our website you can easily consent specifically to each purpose. By accepting all cookies, you will have a fully personalized web experience. We allow you to choose which types of cookies you accept or block, but it may impact your experience on the website and the services we offer. Nevertheless, you can use the service even in case of refusal to consent some cookies, except for strictly necessary cookies.
To withdraw or modify your consent click here: Cookie Settings
If you are not interested in the advantages of our Cookies, the “Help “function of your browser can provide instructions on how to prevent Cookies or delete existing Cookies. Also, you can learn how to block all new Cookies on your browser and which configuration steps are required to receive a notification about new Cookies.
In any case, your choice (consent/refusal) will be kept for a period of 6 months.
Very helpful information on Cookies in general can be accessed on these websites: http://www.allaboutcookies.org/ or https://cookiepedia.co.uk .
A.4 HOW TO CONTACT US?
For any questions, comments, or concerns about this Policy, or in order to exercise your privacy rights permitted by applicable law related to Personal Data, please contact our Data Protection Officer at the following e-mail address: privacy@sonova.com.
For further information please consult our web and cookie policy.
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