Cochlear Implant FAQs About Service & Support

Have a question about your AB CI? The answer may be here.

Questions? We're Here To Help.

Here are some of the most frequently asked questions regarding service and support.

If you don’t find the answer to your question, contact AB Customer Service for assistance.

AB’s customer service experts can help:

Answer questions on hearing, cochlear implant technology, and financing
Find a cochlear implant clinic near you
Send you information
Put you in touch with helpful organizations, such as the AB Community
Troubleshoot technical issues

Contact AB Customer Service In India:

Call AB Directly:

080 2972 4466 (toll-free number)

Email: Info.India@AdvancedBionics.com

AB’s hours of operation are Monday through Friday, 10:00 a.m. to 06:00 p.m., IST.

Yes. Info.India@AdvancedBionics.com

To place an order for AB products, please contact your clinic.

If you are not currently associated with a clinic, please contact AB directly.

Phone: 080 2972 4466 (toll-free number)
Email: Info.India@AdvancedBionics.com

AB’s hours of operation are Monday through Friday, 10:00 a.m. to 06:00 p.m., IST.

No. If you would like to place an order, please email Info.India@AdvancedBionics.com

Please contact your clinic.

Contact the Advanced Bionics office in your region for more information. A customer service representative will look up your name in our database and let you know whether your equipment is under warranty. You may also review our standard warranty for products.

Please contact your clinic.

Shipping times and methods vary by region. Please contact your clinic for more information

Please contact your clinic they would guide you.

Please contact your clinic to discuss your options.

They should be recycled as appropriate in your region.

All couriers require lithium batteries to be shipped ground only

If you do not have the identification card that was provided when you first received your cochlear implant, a replacement can be ordered by contacting Advanced Bionics Customer Service.

Not finding the answer you’re looking for here? Ask us!

Call AB Directly:

080 2972 4466 (toll-free number)

Email: Info.India@AdvancedBionics.com

AB’s hours of operation are Monday through Friday, 10:00 a.m. to 06:00 p.m., IST.

Questions? We're Here To Help.

Cochlear Implant FAQs About Service & Support

Have a question about your AB CI? The answer may be here.

1. Do I use the same Customer Service contact information for technical support?

2. How do I place an order for AB products?

3. Can I place an order online?

4. A part of my AB cochlear implant system is not functioning properly, what should I do?

5. How do I return a malfunctioning product back to Advanced Bionics?

6. How do I know if my equipment is under warranty?

7. What should I do if a piece of equipment of my AB cochlear implant system is malfunctioning and no longer under warranty?

8. When will I receive my replacement product, and how will it be shipped?

9. What should I do if my sound processor is not working and is no longer under warranty?

10. What should I do if I lose or accidentally damage my AB sound processor?

11. Can I throw old rechargeable batteries for my AB sound processor away, or do I have to recycle them?

12. Why are batteries shipped ground?

13. How can I get a Patient Emergency Identification Card?