AB Express streamlines CI processor repair requests. It is an automatic service for sending SoundWave™ fitting software files safely, securely and automatically to AB. So whenever a processor is sent in for repairs, AB Express allows us to ship a replacement processor that is already preprogrammed to its last settings.
AB Express saves you time by eliminating the need for you to locate patient files and upload them to AB when a patient request a repair.
AB Express operates in the background as a windows service. Once set up, whenever a patient file is saved in SoundWave, it is automatically transmitted to AB. This way, whenever a patient calls AB for a repair, our Customer Service staff are able to locate the patient file and request a replacement processor that is pre-programmed to its last settings.
AB Express troubleshooting wizard
Grant access to an IT designate to download software such as Soundwave™ 3.2 or AB Express
AB Express is an automatic service for sending SoundWave™ fitting software files safely, securely and automatically to AB
We know some IT departments have formal submission requirements.
Please send application documents to
itsubmissions@advancedbionics.com
