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Cochlear Implant FAQs About Service & Support 

Have a question about your AB CI? The answer may be here.


Here are some of the most frequently asked questions regarding service and support.

If you don’t find the answer to your question, contact AB Customer Service for assistance.

AB’s customer service experts can help:

  • Answer questions on hearing, cochlear implant technology, and financing
  • Find a cochlear implant clinic near you
  • Send you information
  • Put you in touch with helpful organizations, such as the AB Community
  • Troubleshoot technical issues
  • Ship replacement processors within 24 to 48 hours

Contact AB Customer Service In North America:

Toll Free (U.S. & Canada Only): 877.829.0026 or 800.678.3575 (TTY)

Call AB Directly: 661.362.1400

Email: CustomerService@AdvancedBionics.com

AB’s hours of operation are Monday through Friday, 5:00 a.m. to 5:00 p.m., Pacific Time.

If you live outside of the United States or Canada, contact your local AB office here.


Not finding the answer you’re looking for here? Ask us! 

Toll Free (U.S. & Canada Only): 877.829.0026 or 800.678.3575 (TTY)

Call AB Directly: 661.362.1400

Email: CustomerService@AdvancedBionics.com

 

AB’s hours of operation are Monday through Friday, 5:00 a.m. to 5:00 p.m., Pacific Time.

If you live outside of the United States or Canada, contact your local AB office here