Cochlear Implant FAQs About Service & Support 

If you live in the UK or Eire, Customer Services can be reached here:

Call 01223 847 844

Email: info.uk@AdvancedBionics.com

AB’s hours of operation are Monday through Friday, 9.00am - 5.00pm

Please contact AB Customer Service and a representative will help you find out which part of your system is not working properly. If warranty, the customer service representative will process a Return Materials Authorization (RMA) WITH Please follow the guidelines provided to you by your cochlear implant centre.

They should be recycled as appropriate in your region.

All couriers require lithium batteries to be shipped ground only

If you do not have the identification card that was provided when you first received your cochlear implant, a replacement can be ordered by contacting Advanced Bionics Customer Service.

Email: info.uk@AdvancedBionics.com

If the accessory product is unused, unopened, and within 90 days of the date of purchase, AB will exchange the accessory product for the same product or a similar product at the same price. Advanced Bionics does not charge a restocking fee for exchanges or returns of CI accessories.

AB will refund an accessory purchase (not including shipping costs) if the product is unused, unopened, and within 90 days of the date of purchase.

Unfortunately, Advanced Bionics cannot exchange or refund any accessory product that is opened, used or outside of the 90-day return policy.

Standard accessory products from an initial kit or upgrade kit are not exchangeable and cannot be returned to Advanced Bionics for a refund.