Cochlear Implant FAQs About Service & Support
Have a question about your AB CI? The answer may be here.
Here are some of the most frequently asked questions regarding service and support.
If you don’t find the answer to your question, contact AB Customer Service for assistance.
AB’s customer service experts can help:
- Answer questions on hearing, cochlear implant technology, and financing
- Find a cochlear implant clinic near you
- Send you information
- Put you in touch with helpful organizations, such as the AB Community
- Troubleshoot technical issues
Contact AB Customer Service In New Zealand:
Call AB Directly: +64 9 486 1849
Email: Info.NZ@AdvancedBionics.com
AB’s hours of operation are Monday through Friday, 09:00 a.m. to 5:00 p.m., NZST.
Contact Info.NZ@AdvancedBionics.com
No. If you would like to place an order, please email Info.NZ@AdvancedBionics.com
Please contact your clinic for support. If the broken part is under warranty, it will be replaced with a new part.
Returns are usually organized through your clinic. For parts replaced under warranty, AB requires malfunctioning parts to be returned to us.
Contact the Advanced Bionics office in your region for more information. A customer service representative will look up your name in our database and let you know whether your equipment is under warranty. You may also review our standard warranty for products.
Please contat your clinic in the first instance to discuss your options.
If needed, an Advanced Bionics customer service representative can verify if the product is no longer under warranty.
Shipping times and methods vary by region. Please contact the Advanced Bionics office in your region for more information.
Please contat your clinic in the first instance to discuss your options.
Please contat your clinic in the first instance to discuss your options.
They should be recycled as appropriate in your region.
All couriers require lithium batteries to be shipped ground only
If you do not have the identification card that was provided when you first received your cochlear implant, a replacement can be ordered by contacting Advanced Bionics Customer Service.
If the accessory product is unused, unopened, and within 90 days of the date of purchase, AB will exchange the accessory product for the same product or a similar product at the same price. Advanced Bionics does not charge a restocking fee for exchanges or returns of CI accessories.
AB will refund an accessory purchase (not including shipping costs) if the product is unused, unopened, and within 90 days of the date of purchase.
Unfortunately, Advanced Bionics cannot exchange or refund any accessory product that is opened, used or outside of the 90-day return policy.
Standard accessory products from an initial kit or upgrade kit are not exchangeable and cannot be returned to Advanced Bionics for a refund.
Not finding the answer you’re looking for here? Ask us!
Contact AB Customer Service In New Zealand:
Call AB Directly: +64 9 486 1849
Email: Info.NZ@AdvancedBionics.com
AB’s hours of operation are Monday through Friday, 9:00 a.m. to 5:00 p.m., NZST.
